A Nigerian lady has recounted how she lost ₦1.5 million to scammers after unknowingly interacting with a fake bank support account while trying to lodge a complaint.
In a detailed post shared via her handle on X (formerly Twitter), @Haneefahjumoke explained that the ordeal began after she transferred ₦35,000 to a friend using her Zenith Bank account.
Following the transaction, she attempted to contact the bank’s customer care to raise a concern but received no immediate response—until a fake account reached out.
She wrote:
“It all started from frame 1. I transferred ₦35k to a friend this morning via @ZenithBank. I was debited, she was credited. I messaged their customer care on all social media handles, trying to lodge a complaint. They weren’t responding until a fake handle replied.”
Believing it was legitimate, she was asked to fill out a form. Not long after, she began receiving multiple debit alerts of ₦500,000 each, totaling ₦1.5 million.
“@ZenithBank is saying it’s a 90:10 thing since it’s a Webpay fraudulent transaction. I’m losing it ”
She also shared phone numbers and accounts linked to the fraudsters, urging others to be cautious:
“+2348078582708, +2349118348675, and +2348126140721 are the fake customer care numbers. The scam handle was @Zenithbank_ZRWn. @cenbank @ZenithBank please come to my aid—I’m dying ”
She continued, expressing her frustration over the bank’s silence:
“#35,000 complaint made me lose ₦1.5m @thekorahq @ZenithBank It’s close to 48 hours now! @ZenithBank, you can’t say you haven’t seen the tags! The least you can do is update me on the investigation instead of making me feel like a fool.”
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