The Central Bank of Nigeria (CBN) has provided designated
contacts for bank customers to report difficulties experienced with withdrawing
cash over the counter or at automated teller machines (ATMs).
On November 29, Olayemi Cardoso, governor of CBN urged bank
customers to report any withdrawal challenges via designated numbers.
Prior to the directive, the financial regulator had asked banks
to prioritise cash disbursement through ATMs or face penalties.
But in a circular on Tuesday, jointly signed by Solaja
Olayemi, its acting director of currency operations, and Isa-Olatinwo Aisha,
its acting director of branch operations, CBN provided designated lines to help
address customers’ challenges.
“Please refer to the various engagements and interventions
from the Central Bank of Nigeria (CBN) on the above subject aimed at addressing
efficient and optimal currency circulation in the economy,” CBN said.
“As part of these ongoing efforts, we would like to draw
your attention to the following directives and Guidelines:
“Deposit Money Banks (DMBs): DMBs are directed to ensure
efficient cash disbursement to customers Over-the-Counter (OTC) and through
ATMs as the CBN will intensify its oversight roles to enforce this directive
and ensure compliance.
“General Public Reporting: Members of the public who are
unable to obtain cash Over-the-Counter or through ATMs at DMBs, are encouraged
to report these instances using the designated reporting channels and format
provided below.
“This will assist CBN in addressing issues hindering the
availability of cash and further improve currency circulation.”
HOW TO MAKE A REPORT
To make a report of a bank branch or ATM not dispensing
cash, the CBN said affected customers are to provide the relevant details which
include, “account name/name of the DMB/amount /time and date of Incident(s)
amongst others via the following dedicated channels”.
“Phone Call: Designated phone number(s) of the CBN branch in
the state where the incident(s) occurred,” the apex bank said.
“Email: or send an email of the incident to the designated
email address for the state in which the incident(s) occurred.”
Below is the list of designated numbers and emails for
customers to use:
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